Indonesia’s national airline, Garuda Indonesia, has been recognized as Asia’s leading service quality airline, according to a recently released independent survey of all major airlines across the region.
The survey conducted by the Centre for Asia Pacific Aviation (CAPA), scored Garuda ahead of Singapore Airlines, Thai Airways, Cathay Pacific and Malaysia Airlines for the overall quality of its service.
The survey finding follows Garuda being named the ‘World’s Most Improved Airline’ at the Skytrax 2010 World Airline Awards in Hamburg, Germany, in May.
CAPA is an independent research centre providing aviation market intelligence, analysis and data services. It publishes aviation surveys for Asia Pacific, the Americas, the Middle East and Africa.
The Asia survey covered criteria such as passenger comfort, food, in-flight and ground services and customers’ perceptions of the value of flying with the airline.
The survey reported that travellers were genuinely impressed with the service offered by Garuda and that the airline appeared to be rebuilding itself on firm foundations.