Garuda Indonesia was announced as the winner of the World's Most Improved Airline Award at the recent 2010 World Airline Awards in Hamburg. The award was a part of annual ceremony by Skytrax, a United Kingdom-based consultancy that conducts research for commercial airlines.
Skytrax based their ratings and awards on surveys of more than 17 million passengers, carried out over 10 months. Passengers rate airlines on customer service, comfort of seating, quality of food, lounges and cabin crew.
Vice President Corporate Communications of Garuda Indonesia Pujobroto said in a release that the award was accepted by the company's commercial director Agus Priyanto. Pujo said the award was international appreciation for their success. “Garuda is considered to be one of the most successful and lucrative airlines in Asia,” he said.
Skytrax Chairman Edward Plaisted praised Garuda Indonesia for the award. “This was a very competitive category in the 2010 Awards, and our sincere congratulations go to Garuda Indonesia on their success. It is clear that a real process of transformation has progressed well at Garuda Indonesia, and aside from new aircraft and new onboard products, it was improvements in onboard service that were most frequently commented upon by survey respondents," Edward said in Worldairlineawards.com. The runners-up in this Award category were Hainan Airlines and Oman Air. (reporting from Jakarta Globe)