SKYTRAX Research today confirmed that Garuda Indonesia has been Certified as a world 4-Star Airline for the 2010 ranking period.
Commenting on the 4-Star Certification for Garuda Indonesia, Edward Plaisted (Skytrax CEO) said .... "this 4-Star Airline Certification is a coveted seal Quality Approval that an airline receives in recognition of its front-line Product and Service quality.
Garuda Indonesia has undergone a major quality transformation and improvement during the past year, across both their product and front-line service standards. New aircraft with a high-end product are now joining their fleet, and the retrofitting of their A330-300 aircraft was the catalyst that really enabled us to upgrade their rating level to a 4-Star airline status."
Garuda Indonesia is now one of just 27 airlines worldwide that currently meet the rigorous quality criteria which Skytrax set for this 4-Star airline ranking. The official 4-Star airlines ranking is due recognition for those airlines providing a good standard of Product across all travel categories, combining with a good standard of Staff Service delivery. The airline Star ranking assesses Quality levels across both the Onboard and Airport environments - for Garuda Indonesia the airport ranking reflects their home base of Soekarno-Hatta International Airport in Jakarta. "This is an outstanding achievement for Garuda Indonesia, and they have demonstrated real commitment to achieving Quality improvement across their customer facing product items and staff service.
The airline has adopted the marketing slogan of the new "Garuda Indonesia Experience", based around warm Indonesian Hospitality with quality service that emphasises safety and comfort, and this is certainly something that we now see being delivered to Garuda Indonesia customers" added Mr Plaisted.